About Order FAQ:
Q. What will be needed in the inquiry email?
(1) Item No. In our website or your pictures and specifications.
(2)The material of the hair, ferrule and the handle.
(3) The quantity you like to order.
(4) Shipping terms.
(5 ) Packing requirements
Q. How could I get a sample?
A. Email us about all the specification, and then we will produce it for you, if it is regular samples in stock, it is always free, the delivery charge collect.
Q. What's your typical delivery time?
A. Depending on your order amount and quality level, the manufacturing process will usually takes 30-35 days before final shipment.
Special high end or luxry handcrafted craftsmasnhip products normally need is 50-60days!
Q. My package has missing or defective products. What Could I do?
A. Please contact our support team and we will confirm your order with the package contents.
We apologize for any inconveniences!
Any problem items in your aftersale-service,which have customer bad reviews or negative feedback,you are welcome contact us immediately!
We would be more than happy help you solve together!
Q. Which shipping way is available?
A. By sea to your nearest port
By air to your nearest airport
By express (DHL, UPS, FedEx, TNT, EMS)to your door
When ur order shipping out. We will provide u a tracking no.Then u can know clearly the status of the goods.
Q. How do we know that our product will be manufactured according to our quality specifications?
A. We vonira will assign you your very own agent to help you monitor the whole manufacturing process of your goods.
We will constantly update you about raw material preparation,such as packages, handles, bristles and metal connectorsand send you actual photos of those materials to make sure those material are top quality and meet your expectation.
We will notify you immediately when semi-finished or pre-prouction samples are available and send you the photos of those samples to ensure final products meet your exact expectations
Q. How Could our company be your agent?
A. Email us all the specification about your company, and the quantity you could order in each year and each order, then we negotiate about this.
What we do:
Over 15 years experience in makeup brush manufacturing, we only produce exquisite makeup tools.
For brush custom private label order process,we need below information:
a.Brush models，quantity,quality level
b.Your logo design art PDF & AI Format
c.Brush handle shape and color
d.Brush ferrule color
e.Logo color on brush handleal
silk printing or hot foil stamping
f.Your ideal packing way
Contact Person: Mr. Mark